TERMS AND CONDITIONS
Postponed Classes Due to COVID-19 Policy
Given the unprecedented circumstances, our team is constantly assessing the situation and making determinations regarding postponed classes. If your in-person class was postponed, we will announce makeup dates once groups are allowed to meet again. We will contact you as soon as we have confirmation. We are not currently issuing refunds for postponed courses; however, if we are forced to cancel the training and cannot provide a make-up date, a full refund will be provided.
Cancellation Policy
Part 107 Test Prep Course – 2-Day In-Person: If you cancel within 24 hours of purchase, the full amount will be refunded, as long as the course has not yet occurred. You can reschedule for a different date with no charge up to 14 days prior to the course. If you must reschedule and there are less than 14 days until the course, a $100 processing fee will be required.
“No Show” Policy
In-Person: You will be unable to re-schedule or receive any kind of refund if you do not show up to a class without prior notice.
Refund Policy
Any refunds issued that are issued may take 3-5 days to reach your account depending on the policies of your financial institution. Students will not be eligible for any refund after attending a course. Instructors will take attendance in each course. Students acknowledge that by attending any portion of a course, they have taken the spot of another eligible student. It is the responsibility of each student to thoroughly read all course descriptions and policies on www.soliduavs.com and in any other communications. Students cannot claim a course was “Not as Described” with their financial institution and must resolve any unsatisfactory experiences with the SOLID UAVS LLC Team. If you receive a free or discounted course as a part of promotion or package and later cancel part of the package, we will subtract the free courses from your refund.
Part 107 “Money Back Guarantee” Eligibility
If a student completes our Part 107 Test Prep – 2-Day In-Person course and achieves an 85% or better on at least 3 Unmanned Aircraft (UAG) practice exams via the Aviation Supplies & Academics, Inc. (ASA) Prepware Remote Pilot software and still fails the FAA Part 107 Exam, we will pay the retest fee for the student to take the exam again. The test results of these 3 Unmanned Aircraft (UAG) practice exams must be submitted through the ASA Prepware Remote Pilot software. To submit these test results in the ASA Prepware Remote Pilot software, click Performance > Request Endorsement > Select the 3 tests indicating 85% or better > Enter Student Name > Enter Student Email > Change Recipient Email to training@soliduavs.com > Leave the Mailing Address fields empty > Clear any comments in the Memo field > Click Send Email. All students who took the Part 107 Test Prep – 2-Day In-Person course must have taken the exam within the 90 days of their class date to be eligible. FAA exam questions are not published. The ASA and SOLID UAVS LLC question bank is closely aligned to what you will see on the FAA remote pilot exam, but wording can and will differ. Memorizing the entire ASA and SOLID UAVS LLC question bank will not be sufficient preparation to pass the exam. Students who take the practice test an excessive number of times with unreasonably short completion times will not qualify for the guarantee. Students are only eligible to receive the Money Back Guarantee once. Students must submit their failing test scorecard to the SOLID UAVS LLC support team for review.
Class Material Policy
We are in no way responsible for any future change in FAA’s regulations or any new products drone manufacturers’ and software providers put out in the market. Our classes are focused on current regulations and products in the market AT THE TIME OF THE CLASS ONLY.
SOLID UAVS LLC in no way takes any responsibility for errors or omissions in our content or curriculum. The operator is ultimately responsible for understanding all rules and regulations and abiding to those rules. Our course curriculum must not be considered legal advice, and in no way do the instructors’ opinions reflect the opinions of the FAA.
SOLID UAVS LLC will not copy or distribute our teaching slides, however, students will be given various supplementary learning materials and guides upon taking the course.
Certificate Policy
The FAA is the only entity in the United States that can grant pilot certification. Any certificate provided by SOLID UAVS LLC is strictly a Certificate of Completion indicating a student has been delivered the related content by participating in a particular course or set of courses. This in no way grants the holder any legal or official license or certification. Students are responsible for taking the necessary steps to earn their Remote Pilot Certificate under Part 107. Eligibility for a Remote Pilot Certificate is determined by several factors set forth by the FAA including but not limited to the successful completion of the Airman Knowledge Exam, a TSA background check, age, and physical and/or mental condition. SOLID UAVS LLC is not responsible for vetting a student’s eligibility.
Unauthorized Resellers Policy
SOLID UAVS LLC recommends purchasing directly from our corporate site. We have had incidents of unauthorized resellers selling our courses. SOLID UAVS LLC does not take responsibility for customers who purchased through these vendors and seek refunds, discounts, etc.
Privacy Policy
We use your Personal Information only for providing and improving the service. By using the Site, you agree to the collection and use of information in accordance with this policy. We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Please visit our Privacy Policy page for full details.
Liability Agreement
SOLID UAVS LLC ACKNOWLEDGEMENT OF RISK, HOLD HARMLESS AGREEMENT, RELEASE OF LIABILITIY AND AGREEMENT NOT TO SUE Acknowledgment and acceptance of this Agreement constitutes a contract. The conditions of the contract are set forth below and will prevent your ability to sue SOLID UAVS LLC. If you do not agree with these conditions then do not participate in this event offered by SOLID UAVS LLC. YOU ARE SOLELY RESPONSIBLE FOR ANY ACCIDENTS THAT MAY OCCUR DURING OUR COURSES AND DURING THE OPERTION OF THE DRONE OR UAV WHILE UNDER YOUR CONTROL. BY SIGNING BELOW, I ACKNOWLEDGE THAT I AGREE TO TAKE ALL RESPONSIBILITY FOR LOSS AND INJURY. IF NO, PLEASE DO NOT PARTICIPATE ANY FURTHER. I understand and am aware that flying unmanned aerial vehicles is an inherently hazardous and dangerous activity. I understand that participating in any of these activities is purely a voluntary activity, one that involves a risk of serious bodily injury and/or death. On behalf of myself, my children, heirs, executors or assigns, I hereby freely and expressly assume and accept responsibility for any and all risks of injury or death while participating in this activity regardless of any negligence on the part of SOLID UAVS LLC, its officers, employees, students, or representatives, or otherwise. SOLID UAVS LLC and the Flight Instructor are in no way responsible for any firmware update completed. This responsibility lies on the owner of the equipment or the manufacturer. IMPORTANT: I hereby understand that SOLID UAVS LLC uses a “You Break It, You Buy It” policy. The SOLID UAVS LLC class is designed to be safe and have students be cautious and controlled. While there have been many documented reasons for crashes it has been determined that the main reason is pilot error. If it is determined that the circumstances leading to any mishap is due to pilot lack of attention, failure to follow instructions, or disregard of safety limitations the student will be required to compensate SOLID UAVS LLC for any and all damaged equipment. If a SOLID UAVS LLC piece of equipment is destroyed, the customer will need to purchase the equipment. I understand that there are inherent and other risks involved in operating a drone and or an unmanned aerial vehicle, including the use of flying objects, spinning propellers and equipment that can fall from the sky, as well as the drones themselves. These risks include, but are not limited to: variations in weather, flying close to lift towers, cables, utility lines, pipes, poles, and guy wires. There is also a risk of collision with such obstacles, equipment and natural objects as well as with other pilots, spectators and passing pedestrians. Flying conditions vary constantly because of weather changes and in particular wind. I am aware that I am responsible for my actions when in command of the drone at any time. Outlined herein are only some of the risks of flying drones. For instance, flight conditions may vary with weather changes. All of these and others risks and conditions present the risk for a serious and/or fatal injury. I acknowledge that SOLID UAVS LLC has no responsibility or control over the conditions at the flight zone. In consideration of my participation in the activities of flight training, I hereby agree to accept full responsibility and assume all risks to my health, of any injury or death that may result from such participation. I agree not to sue SOLID UAVS LLC or any company affiliated with its officers, employees, students, or representatives, or otherwise. I hereby release and discharge SOLID UAVS LLC, its officers, employees, students, volunteers and their assigns, representatives and successors from any liability to me, my personal representatives, estate, heirs, next of kin, and assigns for any and all claims and causes of actions for loss of or for damage to my property and for any and all illness or injury to my person, including my death, that may result from or occur during my participation in the activities of drone flying whether caused by negligence of the company, its trustees, officers, employees, students, or representatives, or otherwise. I further agree to indemnify, defend, and hold harmless SOLID UAVS LLC, its officers, directors, employees, agents, volunteers and assigns from and against liability, losses, damages, claims, causes of action, cost or expenses (including reasonable attorneys’ fees) which directly arise out of my negligence or intentional acts or omissions arising out of or incident to participating in the activities of drone flying and or training. I ACKNOWLEDGE AND REPRESENT THAT I AM OVER THE AGE OF 18 YEARS AND HAVE CAREFULLY READ THIS ACKNOWLEDGEMENT OF RISK, HOLD-HARMLESS AGREEMENT, RELEASE OF LIABILITY AND AGREEMENT NOT TO SUE. I UNDERSTAND AND ACCEPT ALL TERMS, CONDITIONS, AND RISKS STATED HEREIN. I UNDERSTAND IT TO BE A RELEASE OF ALL CLAIMS AND CAUSES OF ACTION FOR MY INJURY OR DEATH OR DAMAGE TO MY PROPERTY THAT OCCURS WHILE PARTICIPATING IN THE ACTIVITIES OF FLYING DRONES OR UNMANNED AERIAL VEHICLES IT OBLIGATES ME TO INDEMNIFY SOLID UAVS LLC AND THE PARTIES NAMED FOR ANY LIABILITY FOR INJURY OR DEATH OF ANY PERSON OR INCLUDING ME AND DAMAGE TO PROPERTY WHICH OCCURS TO ANY PERSON OR MYSELF AS A DIRECT RESULT OF MY NEGLIGENCE OR INTENTIONAL ACTS OR OMMISIONS. I ACKNOWLEDGE THAT THIS AGREEMENT SHALL BE BINDING ON ME, MY HEIRS, ASSIGNS, PERSONAL REPRESENTATIVES AND ALL MEMBERS OF MY FAMILY.
I hereby consent to be considered a participant in the commercial UAS operation when the SOLID UAVS LLC pilot conducts a demonstration flight. I acknowledge that SOLID UAVS LLC courses are specifically catered to recreational drone users and emergency services personnel. I understand the SOLID UAVS LLC course does not permit me to operate commercially and only by passing the Airman Knowledge Test (Part 107) administered by an FAA-approved testing center will I be authorized to fly commercially. I understand that SOLID UAVS LLC does not advise me to fly my drone without in-person training from an authorized and experienced Part 107 flight instructor. I consent that during the SOLID UAVS LLC course I have not been paid to attend and that I am a recreational user.
COVID-19 WAIVER:
The novel coronavirus/COVID-19 (Covid-19), has been declared a worldwide pandemic by the World Health Organization. Evidence has shown that Covid-19 can cause serious and potentially life-threatening illness and even death. Because SOLID UAVS LLC events are open to other individuals, I recognize that I am at an increased risk of contracting Covid-19. SOLID UAVS LLC cannot prevent you from being exposed to, contracting, or spreading Covid-19. By choosing to attend and/or participate in SOLID UAVS LLC events you may be exposing yourself to and/or increasing your risk of contracting or spreading Covid-19, and you are choosing to accept the risk of contracting Covid-19.